Yes. Time of Switzerland is a supporting dealer of the forum watchnet.com and is a member of the International Watch and Jewelry Guild (IWJG).
Are you an authorised dealer for the brands you sell?
No. We prefer to be free to sell luxury watches without the fixed retail prices that authorised dealers have to charge their customers.
Do you accept commercial orders?
Yes. We sell watches in commercial quantities to other retailers and to other companies at special prices. Go to corporate sales for more information.
Do you have a returns policy?
Yes. In the unusual event that we ship the wrong model, or if the watch is not working when you receive it, please contact us immediately for return instructions. We will re-ship to fulfill your order or reimburse you in full, including the cost of postage, if the watch is returned to us in the condition in which it was originally shipped, (i.e., unworn, and with all packaging and documentation).
Do you have a security policy to protect your customers’ data and privacy?
Yes, all your information will remain confidential to Time of Switzerland.
Do you sell replicas of luxury watches?
No. We only sell authentic, original, luxury watches, manufactured by the brand owners.
How can I be sure you are genuine? Do you have any references that I can check?
Yes we do. Our official guestbook includes comments from hundreds of customers around the world, with their e-mail links, so you can check for yourself what it’s like to do business with us. Time of Switzerland is also discussed in the various internet watch forums and we have an excellent reputation on eBay where we have been trading since February 2000 under the username timeofswitzerland.
How can I place an order for a watch?
Special offers and used watches can be ordered by clicking on the order link next to the details of the watch on the website. For all other watches you receive an orderlink in the price quote. Watches can be ordered by contacting our customer service department by e-mail at [email protected] or by telephone on +41 78 764 82 82 between 10.00 a.m. and 8.00 p.m. CET. For Asia, please e-mail at [email protected] or by telephone on +852 2730 0889 between 10.00 a.m. and 8.00 p.m.
How long will I have to wait for my watch?
If the watch you order is in stock, we will ship it immediately. If it’s not in stock, we will be able to give you an estimated delivery lead-time when you place your order. Most orders are shipped within four weeks of the order date.
What about shipping and insurance?
All our prices include the cost of shipping by Fedex and are insured by Axa Winterthur.
Which languages do you speak?
We speak English, French, German, Russian and Chinese (Mandarin & Cantonese). Please contact us on the corresponding phone numbers listed under contact.
Who is Time of Switzerland SA and where are you located?
Time of Switzerland SA is a trading company of authentic luxury watches. We have been in business since 1996. The company is registered and located in Switzerland. Further information can be found under about us.
VAT and Taxes
Do your prices include European/Swiss VAT?
No. To keep things simple, we always quote prices net of VAT. The VAT will be charged by Fedex on delivery.
For sales within Switzerland which are not exported we do have to add 8% VAT.
What about other taxes and duties?
Prices for export to the US include all duties and taxes – it’s as simple as a local purchase. For all other export sales, the shipping company collects taxes and duties from the customer when the watch is delivered. All items sold to Asia will be ship at our cost to our office in Hong Kong, no duties and taxes will be added since Hong Kong is tax-free.
Are the watches truly in mint condition?
Yes. Our new watches are shipped in perfect condition, just as they left the factory, and have never been handled, opened or modified in any way.
Do your watches come with the original packaging?
Yes. Unless clearly described as pre-owned, all our watches are brand new. They are delivered to customers in their original packaging, with complete documentation and certificates, including the official manufacturer’s warranty stamped by an authorized dealer
Do your watches have serial numbers?
Yes. We only sell watches that have the original, engraved manufacturer’s serial number.
Are used watches from Time of Switzerland covered by any kind of warranty?
Yes. Used watches come with a Time of Switzerland warranty, which is valid for 3 to 12 months, depending on the age and condition of the watch.
Are watches from Time of Switzerland covered by an international warranty?
Yes. Our brand new watches come with the manufacturer’s international warranty, which is dated, stamped and fully completed with the serial number of the watch by the authorised dealer.
Do I have to take my watch back to an authorized dealer for repairs during the warranty period?
No. You can contact us and arrange to return your watch. We will repair it or arrange for repairs through an authorised dealer, depending on the circumstances. If you prefer to take your watch to an authorised dealer for repair, the international manufacturer’s warranty will be honoured.
How long does the warranty period last?
The warranty is valid for the time period specified by the manufacturer, and is between 24 and 60 months, depending on the brand.
How to get a price quote?
How do I get a price quote?
If you wish to know our price for any watch on our website, just click on “price” next to the details of the watch. Fill in your name, region and e-mail address, and you will have your price quote in the most relevant currency, by e-mail within seconds.
When I get a price quote from you, how long does that price stay fixed?
We cannot guarantee to keep any price fixed for any particular period of time. This benefits our customers, as we adapt our prices regularly to stay competitive. We recommend that our customers check the price immediately before placing an order. As soon as Time of Switzerland confirms the order, the price is fixed.
Can I collect my watch from you in Switzerland or Hong Kong?
Yes. We enjoy meeting our customers in person and this allows you the option to pay us in cash. Please make an appointment in advance if you wish to visit us.
Can you guarantee that paying with my credit card is safe?
Yes. As many customers have reservations about transmitting credit card details over the internet, Time of Switzerland uses fax instead. Simply download the credit card payment form as a PDF file here, fill in your card and payment details and fax it back to us.
Do you accept bank cheques?
Yes. We do accept certified bank drafts, if confirmed on issue.
Do you accept credit cards?
Yes. We accept American Express subject to a 4% additional charge. For security reasons, we ship the order to the cardholder’s billing address.
We also accept Visa, Master and Union Pay in our Hong Kong office subject to a 2% additional charge.
What method of payment do you prefer?
Our preferred method of payment is bank wire transfer. This is the quickest and most easily verified method of payment. Our partner bank is UBS in Zürich Switzerland and HSBC in Hong Kong. We can accept payments in US$, Euros, CHF and HKD
Do you ship worldwide?
Yes. For some destinations, however, due to especially difficult shipping logistics and customs procedures, or critical political situations, it is best to avoid shipping. In such cases we recommend customers to come to Switzerland or Hong Kong to collect their watch. We reserve the right to refuse shipment to certain countries that, in our opinion, represent unacceptable commercial risks.
How long does shipping take?
Shipping by Fedex typically takes one to two days to most destinations worldwide.